FAQ

1- Is it possible to cancel or change my order?
Once you have received the order confirmation email, you can make changes to your order or cancel it within 24 hours. After this period, it is not possible to cancel or change your order. However, if you realize you made a mistake placing your order, please contact [email protected] as quickly as possible so we can make the necessary changes before shipping your order.

 

2- When will my order be shipped?
As a brand with sustainable practices, we mostly take pre-orders so we don’t cause any waste. Our garments are made upon your orders. That’s why, we are kindly asking you to allow up to 10-14 working days for production time. We are informing you about the shipment period of each product in product detail pages.

 

3- I haven’t received my order in the stated time. What do I do?
During busy times like sale periods, there might be unexpected delays. If the production time is taking longer than stated in the product detail page and you will no longer need the garment, you can contact us on [email protected] so we can cancel your order or make necessary changes. 

 

4- I have received a faulty or wrong item. What do I do?
If the item you have received is faulty or wrong, please email [email protected] or contact our WhatsApp Support Line 0090 0850 255 4300 with your order number as quickly as possible. Kindly please state the issue and add pictures regarding the faulty or wrong item. We will contact you about how to proceed with further instructions.

 

5- How do I return an item?
If the item is eligible for returns unless stated otherwise on the product page and you are not content with your purchase, you can return the item in 7 days. The return package should be sent to us at your own expense. For the return address and the instructions, please email [email protected] or contact our WhatsApp Support Line 0090 0850 255 4300 with your order number and the issue. Please note that the products must be returned in new and unworn condition, the original packaging with hanging tags if available. MUUN reserves the right to decline any return without the required conditions stated above.

Shipping costs are non-refundable. Return and exchange handling for eligible products and return shipping costs are the responsibility of the customer.

 

6- How do I exchange an item?
We are following an easy way for customer satisfaction when it comes to exchanges. Pre-order items are not eligible for returns and only exchangeable. Once you have received the item and it wasn’t the right choice for you, you should email or contact us on our support line. We can either send a new product or size of your choice to you, or create reward points for the amount that is valid indefinitely. Please note that shipping costs are non-refundable and exchange handling for eligible products and return shipping costs are the responsibility of the customer.

 

7- How will I know you have received my return or exchange?
Once we get the returned or exchanged item, you will receive an email stating the status of your request. 

 

8- When will I get my refund?
We will transfer the amount back to the credit card used for purchase within up to 7 working days.

 

9- Do you ship to my country and is shipping free?
We ship worldwide. We offer free shipping on orders above 150 USD.

 

10- What size should I order?
You can visit our size chart or ask us about the fit of the garment via email or our WhatsApp support line.

 

11- Which payment methods can I use?
We accept Visa and Mastercard for the moment.