RETURNS

As a brand with sustainable practices, we mostly take pre-orders so we don’t cause any waste. Our garments are made upon your order, that’s why we don’t accept returns on pre-order items and only exchanges can be made. However, if the item is eligible for returns unless stated otherwise on the product page, you can return the item in 7 days. The return process starts when you email [email protected] or contact our WhatsApp Support Line 0090 0850 255 4300 with your order number and the issue. We will inform you about the return address and the instructions and receive your return request.

The return package should be sent to us at your own expense. Please note that the products must be returned in new and unworn condition, the original packaging with hanging tags if available. MUUN reserves the right to decline any return without the required conditions stated above.

Shipping costs are non-refundable. Return and exchange handling for eligible products and return shipping costs are the responsibility of the customer.

REFUNDS

Once we have received the item, you will receive an email stating the status of your refund after we have inspected the item. If it is eligible for a refund, we will transfer the amount back to the credit card used for purchase within up to 7 working days. Please note that refunds may take longer to appear in your account, depending on your credit card issuer.

EXCHANGES

We are following an easy way for customer satisfaction when it comes to exchanges. Pre-order items are not eligible for returns and only exchangeable. Once you have received the item and it wasn’t the right choice for you, you should email or contact us on our support line via message. We can either send a new product or size of your choice to you, or create reward points for the amount that you can use indefinitely. Please note that shipping costs are non-refundable and exchange handling for eligible products and return shipping costs are the responsibility of the customer.